1. Information We Collect

We may collect personal and non personal information in several ways:

1.1 Personal Information

This includes information you voluntarily provide, such as:

• Your name
• Email address
• Phone number
• Home or business address
• Booking details
• Payment information (processed securely through third party systems)
• Special service instructions

1.2 Non Personal Information

Automatically collected data may include:

• Browser type
• IP address
• Device type
• Pages visited on our website
• Cookies and tracking technologies
• Usage patterns

This helps us improve website performance and customer experience.

2. How We Use Your Information

We use the information we collect for purposes including:

• Scheduling appointments
• Processing payments
• Providing requested cleaning services
• Communicating regarding bookings or inquiries
• Improving customer service
• Personalizing your experience
• Sending updates, promotions, or service reminders (you may opt out)
• Enhancing website functionality
• Maintaining internal records and compliance

We only collect information that is relevant and necessary to provide high quality services.

3. How We Protect Your Information

Your security matters to us. We take reasonable measures to protect your information from:

• Unauthorized access
• Misuse
• Loss
• Modification
• Disclosure

These measures may include encryption, secure servers, restricted access, and trusted third party service providers. No method of data transmission online is 100% secure, but we do everything reasonably possible to safeguard your data.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to any outside parties.

4.1 Trusted Third Party Service Providers

Examples include:

• Payment processors
• Scheduling platforms
• Customer service tools
• Email/text communication systems

These providers only access information necessary to perform their services and are required to maintain confidentiality.

4.2 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights and property.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyze site traffic
• Remember user preferences
• Track performance metrics

You may disable cookies through browser settings, but doing so may affect website functionality.

6. Your Rights & Choices

You have the right to:

• Request a copy of the information we have about you
• Update or correct your personal information
• Ask us to delete your information, where legally permitted
• Opt out of promotional messages at any time

To make a request, simply contact us using the information at the bottom of this page.

7. Data Retention

We keep your information only as long as necessary to:

• Provide services
• Meet legal & financial obligations
• Resolve disputes
• Maintain business records

Once no longer needed, data is securely deleted.

8. Child Privacy

Our services and website are not intended for children under the age of 13. We do not knowingly collect information from minors. If you believe a child has provided information, please contact us immediately to remove it.

9. Third Party Links

Our website may contain links to external websites. We are not responsible for their content, their privacy practices, or any data you share with them. We recommend reviewing their privacy policies before interacting with those websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational updates. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after policy changes indicates acceptance.