FAQ

D&D Exclusive Cleaning Services – USA

Welcome to our FAQ page! Here you’ll find answers to the most common questions about our residential, commercial, Airbnb, and specialty cleaning services. If you don’t see your question here, feel free to contact us we’re always happy to help.

General Question

What areas do you serve?

We proudly provide cleaning services across selected regions in the USA. Contact us to confirm availability in your specific location.

We offer a full range of services, including:

  • Residential cleaning
  • Deep cleaning
  • Move in/move out cleaning
  • Office & commercial cleaning
  • Airbnb/short term rental turnover
  • Post construction cleaning
  • Disinfecting & sanitation services
  • Maid service
  • Specialty cleaning (floor care, appliance detailing, etc.)

Booking & Scheduling

How do I book a cleaning service?
You can book by phone, email, or our online booking system. A team member will confirm your appointment before it’s finalized.

No, you don’t have to be home. Many clients provide a key, lockbox code, or entry instructions. We follow strict security and professionalism standards.

We typically provide a 30–60 minute arrival window, depending on traffic, weather, and previous appointments.

Absolutely! We offer weekly, biweekly, and monthly service plans with consistent cleaners you can trust.

Pricing & Payments

How much does a cleaning service cost?
Pricing depends on the size of your property, type of service, and cleaning condition. Contact us for a customized quote.

We accept cash, credit/debit cards, bank transfers, and approved online payments.

Some bookings such as move in/out or large cleanings may require a deposit. All payments are due on the day of service unless otherwise agreed.

Before & During Cleaning

Do I need to provide cleaning supplies?
No. Our cleaners come equipped with all necessary tools and professional cleaning products. If you prefer eco friendly products, we can accommodate your request.

Please remove excess clutter, secure pets, and ensure our team has safe access to your property. This allows us to work efficiently.

Yes! All team members undergo background checks, professional training, and ongoing quality assessments.

Service Details

What’s included in a standard residential cleaning?

A standard cleaning typically includes:

  • Dusting
  • Kitchen cleaning
  • Bathroom sanitization
  • Vacuuming & mopping
  • Surface wipe down

Trash removal

A deep cleaning includes additional tasks such as cleaning baseboards, vents, inside appliances, and hard to reach areas. It’s ideal for seasonal refreshes or first time appointments.

Yes depending on availability. This is especially popular for Airbnb hosts and urgent requests.

Yes! Our post construction cleaning removes dust, debris, film, and fine particles left behind by contractors.

Airbnb & Rental Turnover

Do you handle Airbnb turnover cleanings?

Yes! We specialize in short term rental cleanings with fast turnaround times, restocking, and staging to help you maintain 5 star ratings.

We can handle laundry upon request. Hosts may provide linens, or we can discuss custom arrangements.

Policies

What is your cancellation policy?

We require 24 hour notice. Cancellations made less than 24 hours before the appointment may incur a fee.

We offer a 24 hour satisfaction guarantee. If we missed something, we’ll return to fix it at no extra charge.
Yes. We are fully insured and committed to protecting both our clients and our staff.

Safety & Security

Are your products safe for pets and children?

Yes, we use safe and approved cleaning products. If your household has special needs or allergies, let us know we can accommodate.

We follow strict privacy and data security practices. Your information is never sold or shared unnecessarily.

Need Help Right Now?

We understand that cleaning emergencies happen! For urgent requests such as last minute Airbnb turnovers or move out cleanings please call us directly for the fastest response.

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